Your everyday IT, handled — helpdesk, monitoring, Microsoft 365 and lifecycle management under one SLA.
Managed Technology Partner
One accountable partner for infrastructure, cybersecurity, cloud, communications, business applications and support — packaged, managed and measured as business results, not billable hours.
Service Catalogue
Eleven practice areas that work as one managed service — summarised here, expanded below. Open any area to see exactly what sits inside it, then let us package the mix your business actually needs.
Your everyday IT, handled — helpdesk, monitoring, Microsoft 365 and lifecycle management under one SLA.
Assess, implement, monitor — security that stands between your business and the threat, around the clock.
Move, modernise and manage — from readiness assessment to Azure, AWS and hybrid, then day-two operations.
From IT supplier to strategic partner — strategy, governance, architecture and virtual CIO advisory.
Customer experience, engineered — from journey mapping and IVR design to omnichannel and live dashboards.
Business-grade connectivity for any site — surveyed, deployed and monitored, with automatic failover.
One system of record — vendor-neutral selection, configuration, data migration and deep integrations.
Business telephony that grows up — IP-PBX, VoIP and SIP today, AI voicebots and analytics when you're ready.
We don't just build the contact centre — we operate it. Inbound, outbound and back-office teams on demand.
A sales engine, not a contact list — pipelines, automated follow-ups, integrations and AI assistants.
The operating system for IT service — ticketing, SLAs, assets and ITIL processes, implemented or fully managed.
Most businesses need a blend — a slice of cloud, full cybersecurity, a contact centre, ERP. Tell us your mix and we'll package it with you.
Book a chat with salesPackages
Each package bundles proactive management, security and support into one monthly fee — pick the level, we scale it to your users and devices. Licences and cloud consumption are billed separately.
Package 1 · Standard
Reliable technology and support for businesses without a large internal IT department.
Custom quote priced per user, per month · business-hours SLA
Choose Essential ITBest for: small and growing businesses.
Package 2 · Professional
Our core premium package — everything in Essential IT, managed proactively and reviewed quarterly.
Custom quote priced per user, per month · extended SLA
Choose Managed TechnologyEVERYTHING IN STANDARD, PLUS:
Best for: established SMEs and mid-market organisations.
Package 3 · Enterprise
Not IT support — your fully outsourced technology department.
Custom quote scoped per environment, sites & SLA · 24/7 cover
Talk to our sales teamEVERYTHING IN PROFESSIONAL, PLUS:
Virtual CIO & CIO advisory · technology strategy & roadmap · digital transformation · enterprise architecture · IT governance & budget management · board-level reporting
Continuous security monitoring · advanced endpoint security · SIEM · vulnerability management · awareness programmes · incident response · audits · governance · business continuity & DR
24/7 infrastructure monitoring · network operations · server & cloud management · backup & DR · multi-site infrastructure · WAN / SD-WAN management
ERP · CRM · ITSM · contact centre · business intelligence · workflow & AI automation · system integrations
VoIP & SIP · contact centre · WhatsApp & SMS · IVR · call recording & analytics
24/7 helpdesk · priority response · dedicated engineers & account manager · quarterly business reviews · executive reporting
Best for: large and multi-site organisations, financial institutions, healthcare, government contractors, universities, NGOs and enterprises.
Commercial Model
Your monthly service fee covers people, process and outcomes. Third-party costs are passed through at cost — so the fee you pay us stays predictable and fair.
"SaaS subscriptions, software licences, cloud consumption, telecommunications charges, hardware, third-party subscriptions and vendor fees are excluded from the managed-service package and billed separately — according to your requirements and number of users or devices."
One invoice, two clearly separated sections: our managed-service fee, and your licence and consumption charges. No dumping ground, no surprises.
| Item | Billed as |
|---|---|
| Microsoft 365 | per user |
| CRM | per user |
| ERP | per user / module |
| Helpdesk platform | per agent / user |
| Contact centre | per agent / channel |
| Cybersecurity | per endpoint / user |
| Cloud | consumption |
| Backup | storage / endpoint |
| VoIP | per user / channel |
| AI services | consumption |
| WhatsApp Business | usage / vendor charges |
| SMS | per message |
| Starlink | connectivity subscription |
| Hardware | purchased / leased separately |
How We Engage
Start with a single project or a strategic assessment — grow into a full managed partnership when you're ready. Each layer builds on the one below it.
ERP implementation · cloud migration · contact centre build · cybersecurity project · network or Starlink deployment.
Managed IT · cybersecurity · cloud · helpdesk · network management — the three packages above.
Per user, device, endpoint or consumption — with resale margins, commissions or administration fees by vendor arrangement.
IT strategy · CIO advisory · digital transformation · IT governance · cybersecurity assessment · ERP selection.
We audit your environment, risks and costs — and document what we find.
We map your needs to a package and SLA, or design a custom mix with you.
We implement, migrate and stabilise — with named engineers and dates.
We monitor, patch, report and review — improving quarter after quarter.
Talk to Sales
Custom requirements? Mixed environments? Regulated industry? Book a 30-minute chat with our sales team — we'll map your needs to the right package or design a tailored mix.
1209 Mountain Road Pl NE #10476
Albuquerque, NM 87110, USA
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REF: ADZ-
Adarmzi Cloud Technologies
Effective date: 1 October 2026
Adarmzi Cloud Technologies ("Adarmzi", "we", "us") provides managed technology services including IT, cybersecurity, cloud, communications, business applications and consulting. We operate from our US headquarters at 1209 Mountain Road Pl NE #10476, Albuquerque, NM 87110, USA and serve clients across Africa through our Africa office. Questions about this policy can go to info@adarmzicloudtech.com.
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US Headquarters — 1209 Mountain Road Pl NE #10476, Albuquerque, NM 87110, USA · info@adarmzicloudtech.com · +1 (845) 719-3898 (Call / WhatsApp)
Africa Office — sales@adarmzicloudtech.co.za · +27 (61) 310-7474 (Call / WhatsApp)
Social: @adarmzicloudtech